Legacy Book
An iOS app to complement a desktop experience.
Remembrance planning for loved ones at the end of life. Legacy Book organizes your entire online life into a bundle of digital living wills, funeral plans, and multimedia memorial portfolios.
my-afterlife.com
Thomas Jefferson University Hospitals
Client
Project Timeline
Dec 2023 - Apr 2024
Platform
Web
One Jefferson Intranet
Merge 9 different hospital intranets into 1 central intranet hub
The Jefferson enterprise has undergone significant key shifts, like growth through M&A activity and pandemic disruption causing significant turnover & and workforce expectation shifts. As a result, it has been challenging to keep employees informed and provide the right resources quickly and efficiently to do their jobs. The challenge is present across every pillar of the organization.
.png)
Problem
Currently, there are 9 intranets plus a multitude of disparate solutions fracturing employee experience and creating productivity challenges. Many divisions have stale or confusing information and a myriad of legacy applications, making it hard for employees to find the appropriate information they need to do their job.
Solution
Consolidate & modernize the fragmented intranets. The result will serve as the Jefferson digital workplace, enabling connections & further unifying our organization as they navigate through the dynamic changes and beyond.
Current Jefferson intranets
TheBing (Abington Intranet)
.png)
MyJeffHub
TJUH Intranet
My role and its impact on 74K employees
I'm the UX/UI Designer on this project working with a Design Lead and an Associate Designer. Additionally, we worked alongside a Content Strategist, 3 Writers, 2 Content Migration members, and 3 Developers. My responsibilities and focus areas were to:
-
Create site maps based on the card-sorting sessions conducted with stakeholders
-
Iterate menu design and architecture solutions
-
Consume tree-test data for proposed menu updates
-
Create wireframes to guide the writers and the content migration team on page builds
“It can be impossible to find the correct HR information."
The road to the future state
Between 9 different intranets, there is an enormous amount of information to audit and distill to turn the navigation into a functional taxonomy (as shown in the initial proposed architecture below).
Deloitte provided the insights & data
The project kicked off with Deloitte conducting research. It included 12 leadership interviews, a two-day business outcome + workforce experiences lab, two interactive Remesh focus groups, and two traditional focus groups to understand what’s working well today and areas of improvement across the digital workplace. These are the 4 key themes to guide the transformation.
.png)
Access from anywhere
Searchable content
2
1
3
4
Easy to use tools
Quick access to content
“These systems need to be easy to use. I don't want to spend an hour searching for policy information."
Building aspirational experiences for the workforce.
There are 7 detailed worker personas by stakeholder grouping that represent the unique segments of the business. Challenges to bear in mind are:
-
Ensure that every user group is studied and listened to.
-
Recognize and reconcile gaps in intranet responsibilities between multiple functional groups who all participate in intranet ownership.
Incremental build of
prioritized content areas
This case study represents the beginning of the intranet redesign, starting with with the most complex and high-priority category - Human Resources. Within that there are sub-categories to work through. We start with Benefits and Compensation.
Sort and prioritize categories with content owners
This is where the designers dug into the project together. We shared responsibility for taking inventory of the current MyJeff Hub intranet (of the entire MVP sections) and rebuilt the site maps. This is to prepare for a work session and interview with the content owners to better understand the importance and relevance of the current content.
Outdated category and naming labels
The information we pulled from the current intranets exposed naming and labels that have changed over time but have never been updated on the intranet.
A network taxonomy structure
Crosswalks were freely requested. Although it's helpful in having the most popular content available in different sections, it also creates complexity, as users might get confused in remembering where they found the information.
5% vs 95%
Content Owners (the 5%) were adamant about keeping the naming and categorization as they are used to it. Of the 74,000 employees, we have to bear in mind and advocate for the vast majority of users.
Tree testing 21 questions
With a realigned sitemap, the design team partnered with our Intranet Consultant to draft 21 tasks to test the labels, navigation and findability of the items on the menu.
“Everything could be solved with a search instead of trying to hunt through a menu tree”
Less than half got it
-
The main concern was having HR information in a couple of locations
-
Most difficult to find – HR Resources – Spread over a few areas
-
Top labels confused the user. Strongly against Resource labels in both
Employee Resources and Resources
-
A few users thought it was much better than what exists now. Excited to see how this comes along.
-
One user struggled with the test - “If this is the new menu going forward it seems more of a hassle and complicated than the myJeffHub he’s used to.”
.png)
.png)
Improvements
opportunities
The think-out-loud gave us valuable insights. In a group solutioning workshop we tackled the top 12 task issues that will impact the menu's success most to re-present solutions back to stakeholders.
-
Holiday Schedule – Findability
-
Employee Resources / Working at Jefferson / “Resources” – Confusing; Ambiguity with “Working at Jefferson”
-
HR Service Center – Heavier than Expected Utilization
-
Employee Assistance Program – Lack of Label Recognition
-
Holistic Health – Confusing Label and Subtopic Labels
-
Medical Plan Cost Details – Findability
-
Lactation Policy – Findability
-
Gym Discount – Findability
-
Career Opportunities – Subtopic Label Ambiguity
-
News & Announcements Section - Findability
-
Heroes Among Us – Lack of Label Recognition
-
Influenza Vaccination - Findability
Stakeholder's final buy in
In this next round of stakeholder's approval, each of the 7 HR categories went through iterations before we could finalize and start implementing them in page designs.
Recommend widgets to guide
the content writers
This was my most active responsibility. I created lo-fi wireframes as templates to guide the content strategist and writers. I partnered with the associate designer and created over 50 page templates to explore all the widgets.
Up next
There are 10 categories within the Employee Resources section of the MVP. Now that Benefits & Compensation are done, the design team is moving on to the next category - Commuter Services. The new intranet is targeted to go-live February 2024.
.png)
