Legacy Book
An iOS app to complement a desktop experience.
Remembrance planning for loved ones at the end of life. Legacy Book organizes your entire online life into a bundle of digital living wills, funeral plans, and multimedia memorial portfolios.
my-afterlife.com
Client
Thomas Jefferson University Hospitals
Project Timeline
2024 - 5 months
Platform
Web
One Jefferson Intranet
Merge 9 different hospital intranets into 1 central hub
The Jefferson Enterprise underwent substantial M&A activities, resulting in nine separate intranets and numerous fragmented solutions that disrupt the employee experience. Introducing a centralized intranet hub will streamline communication, keep employees informed, and provide seamless access to essential resources.
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Problem
The 9 intranets create productivity challenges across every pillar of the organization. Many divisions have stale or confusing information and a myriad of legacy applications, making it hard for employees to find the appropriate information they need to do their job.
Solution
Consolidate & modernize the fragmented intranets. Introduce a centralized intranet hub with streamlined communication, clear information architecture, robust search functionality, and the ability to access it anytime, anywhere.
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Access from anywhere
Robust search functionality
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Easy to use tools
Clear information architecture
Pre-consolidation examples of Jefferson's intranets
TheBing (Abington Intranet)
MyJeffHub
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TJUH Intranet
“It can be impossible to find the correct HR information."
My role and its impact on 74K employees
I'm the UX/UI Designer on this project working with a Design Lead and an Associate Designer. Additionally, we worked alongside a Content Strategist, 3 Writers, 2 Content Migration members, and 3 Developers. My responsibilities and focus areas were to:
• Create site maps from card-sorting sessions with stakeholders.
• Consume tree-test data for proposed updated menu designs.
• Create wireframes to help guide the writers on CMS content migration.
Incremental build of
prioritized content areas
Starting with with the most complex and high-priority category - Human Resources. Within that there are sub-categories to work through. We start with Benefits and Compensation.
Sorting and prioritizing categories with content owners
This is where I delved into the project. The designers collaborated to inventory the current MyJeff Hub intranet, focusing on all MVP sections, and rebuilt the site maps. This effort was in preparation for workshops with content owners to better assess the importance and relevance of the existing content.
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Sitemap of areas included in the MVP
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WORKSHOP TAKEAWAYS
Outdated category and naming labels
The information we pulled from the current intranets exposed naming and labels that have changed over time but have never been updated on the intranet.
A network taxonomy structure
Crosswalks were freely requested. Although it's helpful in having the most popular content available in different sections, it also creates complexity, as users might get confused in remembering where they found the information.
5% vs 95%
Content Owners (the 5%) were adamant about keeping the naming and categorization as they are used to it. Of the 74,000 employees, we have to bear in mind and advocate for the vast majority of users.
Tree testing: 21 key questions
With a realigned sitemap, the design team partnered with our Intranet Consultant to draft 21 tasks to test the labels, navigation and findability of the items on the menu.
“Everything could be solved with a search instead of trying to hunt through a menu tree”
Fewer than half of the participants looked in the correct places.
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The main concern was having HR information in a couple of locations
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Most difficult to find – HR Resources – Spread over a few areas
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Top labels confused the user. Strongly against Resource labels in both
Employee Resources and Resources
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A few users thought it was much better than what exists now. Excited to see how this comes along.
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One user struggled with the test - “If this is the new menu going forward it seems more of a hassle and complicated than the myJeffHub he’s used to.”
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Top 10 improvements
opportunities
The think-out-loud gave us valuable insights. In a group solutioning workshop we tackled the top 12 task issues that will impact the menu's success most to re-present solutions back to stakeholders.
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Holiday Schedule – Findability
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Employee Resources / Working at Jefferson / “Resources” – Confusing; Ambiguity with “Working at Jefferson”
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HR Service Center – Heavier than Expected Utilization
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Employee Assistance Program – Lack of Label Recognition
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Holistic Health – Confusing Label and Subtopic Labels
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Medical Plan Cost Details – Findability
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Lactation Policy – Findability
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Gym Discount – Findability
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Career Opportunities – Subtopic Label Ambiguity
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News & Announcements Section - Findability
Stakeholder's final buy in
In this next round of stakeholder's approval, each of the 7 HR categories went through iterations before we could finalize and start implementing them in page designs.
Recommend widgets to guide
the content writers
This was my most active responsibility. I created lo-fi wireframes as templates to guide the content strategist and writers. I partnered with the associate designer and created over 50 page templates to explore all the widgets.
Up next
There are 10 categories within Employee Resources. With Benefits & Compensation completed, work continues on the remaining 9 categories. The new MVP intranet is scheduled to go live in Q2 2024.
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